Ordering

Who can shop at Layam.com?
Layam.com targets crew members and suppliers of ships docking in Haifa's and Ashdod's seaport. Also, embassies, diplomats and monasteries can enjoy our variety of duty-free products.

How do I shop at Layam.com?
Fast, Easy, Convenient - That is Layam's motto regarding the shopping experience at our online site. Simply register by filling out the registration form and start shopping!

Do I have any restrictions on my purchase?
Not really, as long as the customs confirms your order, you can shop as much as you want.

Deliveries

How do I get the items I ordered?
When you create your account, you enter your ship's name and destination port. We will send your items straight to your ship with our free delivery service - totally effortless for you.

Don't worry, if you swap ships, you can always update ship's name in your order summery on checkout.

When do I get my order?
Your order request will be sent to our team for processing and will be approved via phone or E-mail. We will prepare your order and send it to you about two hours before your ship embarks.

What if my ship anchors in the evening and embarks early in the morning?
Well, our deliveries are dependent on customs duty hours, so we may not have enough time to confirm your order with customs. We will make every effort to confirm your request during working hours of customs offices.

Payment

How do I make a payment?
The payment is made when you receive your order on the ship. We accept payment by cash or by credit card.

What currencies do you accept?
The prices on our website are in US Dollars, but you can pay with USD, EUR, GBP or NIS, whatever is more convenient for you. The exchange rate will be the same as the day of payment. Credit card payments will always be made in US Dollars.

What fees are there for credit card payments?
Your credit card charge will be made at the exchange rate set by your bank. There may be additional local fees charged by your bank that Layam is not aware of.

Stores

Where are the duty-free stores located?
Our duty-free stores are located at Haifa & Ashdod seaports. We are offering free shuttle services that picks you up from you ship straight to the store – just click here.


© 2019 All rights reserved to Layam Phone: +972-73-2224960 Fax: +972-77-318580
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